Terms of Service

1. Agreement to These Terms

These Terms of Service ("Terms") govern your access to and use of the website demcoau.online (the "Website") and any services provided by Dem Co Pty Ltd (ABN 81 703 396 909) ("Dem Co", "we", "us" or "our"). By accessing the Website, engaging our services, or requesting a quote, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Website or engage our services.

2. About Us

Dem Co Pty Ltd is an Australian proprietary limited company registered under the Corporations Act 2001 (Cth). Our Australian Business Number is ABN 81 703 396 909. We provide professional business and consulting services to clients across Melbourne VIC and greater Australia. All correspondence regarding these Terms should be directed to ceo@demcoau.online.

3. Scope of Services

The specific services to be provided, deliverables, timelines, and fees will be set out in a written engagement letter, proposal, or service agreement agreed between you and us before work commences. In the event of any conflict between these Terms and a signed engagement agreement, the engagement agreement will prevail to the extent of the inconsistency.

4. Quotes, Fees and Payment

• All quotes issued by Dem Co Pty Ltd are valid for 30 days from the date of issue unless otherwise stated in writing.
• Fees are exclusive of Goods and Services Tax (GST) unless expressly stated otherwise. GST will be added where applicable in accordance with A New Tax System (Goods and Services Tax) Act 1999 (Cth).
• Payment terms will be specified in the applicable engagement agreement or invoice. Invoices are payable within 14 days of issue unless another period is agreed in writing.
• We reserve the right to suspend services or charge interest on overdue amounts where payment is not received by the due date.
• Any third-party costs (such as software licences, data purchases or subcontracted specialist work) will be disclosed and approved by you before they are incurred.

5. Client Responsibilities

You agree to provide accurate, complete and timely information and materials reasonably required for us to perform the services. You confirm you have all necessary rights, permissions and authority to share any information you provide to us. Delays caused by late or incomplete information may affect delivery timelines and may result in additional fees.

6. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth), including consumer guarantees that services will be provided with due care and skill, be fit for purpose, and be delivered within a reasonable time. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If our services do not meet these guarantees, you may be entitled to a remedy such as re-supply of the services or compensation.

7. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, special or consequential loss, including loss of profit, revenue, goodwill or data, arising from the services or use of the Website.
• Our total aggregate liability for any claim arising out of or relating to the services is limited to the fees paid by you for the relevant service, except where such limitation is not permitted by the Australian Consumer Law.
• Nothing in this clause limits liability for death, personal injury, fraud, or any liability that cannot lawfully be excluded.

8. Intellectual Property

All content on the Website, including text, graphics, logos and design, is owned by or licensed to Dem Co Pty Ltd and is protected by Australian and international intellectual property laws. You may not reproduce, distribute or modify any Website content without our prior written consent. Upon full payment, you receive the ownership rights or licence to deliverables expressly stated in your engagement agreement. We retain ownership of our pre-existing methodologies, tools, templates and know-how.

9. Confidentiality

Both parties agree to keep confidential all non-public information received from the other party in connection with the services, and to use such information only for the purpose of performing the engagement. This obligation survives the completion or termination of any engagement.

10. Privacy

We handle personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

11. Website Use

• You must use the Website lawfully and must not attempt to interfere with its operation, introduce malicious code, scrape content, or misrepresent your identity.
• While we take reasonable care to keep Website information current and accurate, content is provided for general information only and does not constitute professional advice for your specific circumstances.
• Links to third-party websites are provided for convenience; we do not endorse and are not responsible for their content or practices.

12. Termination

Either party may terminate an engagement in accordance with the terms of the applicable engagement agreement, or by providing written notice where no specific notice period is agreed. Upon termination, you remain liable for fees for services performed up to the date of termination. We may suspend or terminate access to the Website immediately if you breach these Terms.

13. Force Majeure

We are not liable for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, pandemics, industrial action, power or telecommunications failures, or acts of government.

14. Dispute Resolution and Governing Law

If a dispute arises, both parties agree to first attempt to resolve it through good-faith negotiation. If the dispute cannot be resolved within 30 days, the parties may agree to mediation before commencing proceedings. These Terms are governed by the laws of Victoria, Australia, and the parties submit to the exclusive jurisdiction of the courts of Victoria.

15. Changes to These Terms

We may update these Terms from time to time. The current version will always be published on this page with a revised effective date. Continued use of the Website or engagement of our services after changes are published constitutes acceptance of the updated Terms.

16. Contact

Questions about these Terms can be directed to:

Dem Co Pty Ltd
ABN 81 703 396 909
Melbourne VIC, Australia
Email: ceo@demcoau.online
Website: https://demcoau.online

Effective date: 1 July 2025